My Phone Support: Call for Expert Support!
May 6, 2025

My Phone Support
Billing Questions

Why is there a charge on my card?

If you have a charge from My Phone Support on your credit card, you ordered My Phone Support tech support services or another product from ConsumerSoft.

What is My Phone Support?

My Phone Support is our premium technical support service. My Phone Support provides 24/7 remote tech support via phone and internet. Plans range from one-time fixes to annual plans for multiple computers. If you have questions about My Phone Support, please contact us for more information.

I don't remember ordering?

If you don't remember ordering one of these products, ask your spouse or other people who share your credit card. Chances are they may have placed the order. If you did not place an order and think the charge was fraudulent, please contact our customer support team directly at 1-877-327-8721 or by emailing .

Can I get a receipt for this charge?

Yes. Every time we charge your credit card, we send an email receipt to the email address we have on file.

Can I get a refund?

Duplicate Charges: If you were charged more than once, we are happy to refund duplicate charges.

Initial Charge: If we are unable to solve your technical issue, you are entitled to a full refund for your support services. You must request this refund within 7 days of the original purchase. If you want a refund for annual support services past the first 7 days, you are eligable for a pro-rata refund based on the amount of time passed from your initial order. See the Terms of Service for full details.

Renewal Charges: In the first 30 days after the renewal charge you are entitled to a full refund minus a $5 cancellation fee. Past these 30 days your subscription charge is non-refundable. You can also cancel your subscription at any time. See the Terms of Service for full details.

More questions?

Contact our customer support team at 1-877-327-8721 or by emailing and we'll get back to you as quickly as we can.




Contact Customer Support

Telephone hours are 8am-12am Eastern Time, 7 Days a Week. Emails and phone messages are answered as quickly as possible.

1-877-327-8721



Our Products:

My Phone Support
My Faster PC
My Backup Drive
My Media Converter
My Duplicate File Finder
PC Cleaning Kit